Support

Deleting your data

You can delete your Zimo account and everything in it at any time, directly in the App: starting from your profile, choose Delete account.

What is deleted

Your account, your email address and profile details, your entire learning history, your personal notes, your sign-in, and your record with our subscription provider. This happens immediately and cannot be undone.

What is kept, and for how long

Technical server logs — the time, path, and IP address of requests our App made — are kept for one day and then deleted automatically by our hosting and database providers. They are not linked to your account after deletion.

Nothing else is retained.

Your purchase itself is held by Apple or Google, not by us. Deleting your account does not cancel an active subscription: cancel it separately in your App Store or Google Play account settings, otherwise you will keep being charged.

Deleting only part of your data

If you would like us to delete specific data rather than your whole account, write to contact@zimo-characters.com and tell us what you would like removed. We will respond within one month.

If you cannot access the App

Write to contact@zimo-characters.com from the email address you registered with, and we will delete your account for you.

Full details on what we store and why are in our Privacy Policy.

Getting in touch

Need help, have a question, or want to share feedback? We're happy to hear from you.

If you would like to get in touch for any reason, including support requests, general questions, or feedback, please send us an email at contact@zimo-characters.com.

We will do our best to get back to you as soon as possible.